Standard delivery to UK mainland is free of charge.
Please note Shipping Fees may apply to Northern Ireland, for a quote contact us on 0333 050 9983 or sales@goldhemsgardens.co.uk
Order Confirmation:
Upon placing your order, you'll promptly receive an email confirmation. This confirms that we've successfully received your order and pre-authorised your details for the purchase.
Once your order is processed, we immediately verify stock availability. Unless otherwise specified, all items will be delivered together once they're all in stock. Should any item be on back-order or unavailable, we'll promptly inform you via email to discuss suitable alternatives.
Delivery:
For items available for immediate dispatch, expect delivery within 5 - 10 working days (excluding public holidays) from the date of order placement. Please note that this time frame doesn't apply to deliveries with scheduled installations, as these dates will be coordinated by our customer service team.
Within 24 hours of your order leaving our warehouse, we'll send you a shipping confirmation to the email address provided during checkout.
Should you not receive shipping confirmation within four business days of placing your order, don't hesitate to reach out to us at sales@goldhemsgardens.co.uk for further assistance.
International Orders:
While our products are designed for the UK market, we're happy to accommodate international orders.
Please note that our products may not be certified for use with electrical safety standards in countries outside the UK. However, rest assured that all our products meet UK standards.
For international shipping, we'll provide a customised shipping quote upon request, tailored to the dimensions of your chosen products.
Should you approve of the shipping quote, we'll initiate the order and payment process through our secure online payment gateway.